Kuehne+Nagel connects its customers to success with Infor Nexus

Solution

Kuehne+Nagel has had a long-standing technology partnership with Infor Nexus® since 2013 to deliver cloud-based global logistics visibility and control for key international supply chain customers.

To enable its new growth strategy, in 2018, Kuehne+Nagel announced that Infor Nexus would become part of its dual platform technology approach, providing options to meet its customers' ever-expanding requirements and complexity. A major part of the Kuehne+Nagel and Infor partnership has been the drive to constantly innovate service offerings using technology to be the first and best movers in the market. The collaboration has pushed frontiers across executives, products, delivery, client success, and account management stakeholders to make this partnership strategic. End-to-end visibility and control of supply chain processes are critical to managing the risk and reward of global manufacturing and procurement.

Kuehne+Nagel provides the capabilities, infrastructure, and expertise to help its customers create and maintain robust inbound supply chains, across supply chain partners. Kuehne+Nagel is an acknowledged pioneer in logistics information management, and Infor Nexus has proven to be a trusted business partner in supporting its professionals with a network and application suite that helps in planning, controlling, monitoring, measuring, reviewing, and—most importantly—delivering value across the supply chain.

Over the last two years, Kuehne+Nagel’s International Supply Chain Management solution has achieved a number of milestones with the Infor Nexus platform:

• Increased new customer wins by over 50%
• Increased transaction volumes by 3X
• Expanded sales success into new markets
• Brought new Infor Nexus capabilities to market
• First 3PL to deploy the Network Transportation Management (NTM) Optimizer and the Factory Management module for specific customer needs

As Kuehne+Nagel has grown its business, each customer win represents a new technology project. Implementation to onboard new customers and their specific supply chain partners to the Infor Nexus network is typically completed in a few months. Program management ensures that as supply chains evolve and business needs change with each customer, KN ISC can swiftly deploy new solutions that may involve both proprietary Kuehne+Nagel technologies and Infor Nexus. Multi-national customers may require multi-stage projects, for example, onboarding a new division or regional business unit to the existing global services already managed in the Infor Nexus network.

With its market-leading design as a cloud-first network for multi-enterprise, multi-national supply chain operations, the Infor Nexus platform covers all shipping modes, international and domestic, and both inbound and outbound flows, which are all essential parts of Kuehne+Nagel ISC customer solutions. Leveraging the strategic visibility and multi-party synchronization made possible by the network, Kuehne+Nagel’s experts drive value to customers for better performance at lower costs through better managed lead times, increased product velocity, and exception management, which is closely aligned with each customer’s business needs.

Projects involving Kuehne+Nagel have been innovative, addressing high complexity, at work across the Infor Nexus ecosystem. The cloud-based Infor Nexus supply chain network platform helps solve global business problems and deliver multi-enterprise value, and Kuehne+Nagel has been a ‘first mover’ among the top logistics service providers (LSPs) that use the platform. The company has pioneered the application of newer functionality like the Optimiser, and more focused solutions such as Factory Management and Transportation Sourcing.

As a global business, Kuehne+Nagel is acutely aware of the highly interconnected nature of business and community in logistics operations, of ‘network effects,’ and this informs both its growth strategies as well as its service offerings.

‘Ongoing transformational development is changing our customers’ mindsets, expectations and behavior. It influences how we are perceived and how customers interact with us,’ says Eric B. Williams, Global Head International Supply Chain, Kuehne+Nagel.

‘Without the logistics industry we wouldn’t have access to the products that power our lives, the medicines that prevent and cure disease, and the ability to respond to global crises with critical supplies and life-saving nourishment,’ Williams continues.

‘We wouldn’t have access to impact. This access brings with it a responsibility to focus not only on profits, but on people, communities and the planet we all depend on,’ says Williams. ‘That’s why we work hard to connect our network and our knowledge with the needs of the more than 800 communities where Kuehne+Nagel colleagues live and work.’

About Kuehne+Nagel

Formed in 1890, Kuehne+Nagel is a world-class global logistics provider with top-ranked services in sea, air, road, and contract logistics. The company provides market-leading supply chain management services that help companies drive competitive advantage by leveraging people, processes, and technology to create best-of-breed supply chains.

Headquartered in Schindellegi, Switzerland, Kuehne+Nagel has been successfully providing logistics solutions for more than 130 years to customers across the global construction, equipment, financial services, logistics, and professional services industries. Its global logistics network spans more than 100 countries, incorporating 1,400 offices and distribution facilities, staffed by over 78,000 logistics experts who speak the local language and understand the local culture.