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Infor Privacy Policy

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Your privacy is important to Infor. This privacy policy applies to Infor’s processing of personal data when Infor is a data controller and explains the personal data Infor processes, how Infor processes it, and why.  Infor is an international corporate group that has a presence in several countries across the world. When you provide your personal data to Infor via this website (including webpages located in its subdomains) Infor will process such personal data as a controller of your personal data.

Last updated: October 10, 2024 What's new?

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Personal Data Infor Collects

Infor collects data from you through our interactions with you and through our products. The data we collect depends on the context of your interactions with Infor and the choices you make, including your privacy settings and the products and features you use. You provide some data to us directly (e.g., contact information, job information) such as through Inforum events or managing your communication preferences, we collect data about your interactions with and use of our products (e.g., cookies or other electronic trackers, customer relationship management information), and we obtain data about you from third parties (e.g., information from an Infor partner or information about your attendance at an event sponsored by Infor).

When you interact with us, we collect information sent to us by your device. The information we collect may include data about the pages you access, your computer IP address, device ID or unique identifier, device type, geolocation information, computer and connexion information, and mobile network information.

You have choices about the technology you use and the data you share with us. When we ask you to provide personal data, you may decline. However, many of our products require some personal data to provide you with a service. If you choose not to provide that necessary data, you will not be able to use that product or feature. Similarly, where we need personal data by law or to enter into or carry out a contract with you, we will not be able to proceed if you do not provide the data. We will let you know if not providing the personal data will result in our inability to provide you with a product or service. In cases where providing personal data is optional, certain features like personalisation will not work if you choose not to provide the personal data.

Applicants’ Personal Data

Our website also provides for the functionality to apply for a position in Infor in countries where Infor has a subsidiary, a local branch, or a representative office.

If you are applying for a job with either Infor or one of its customers, we collect additional information related to your employment application.

Processing of your personal data when you apply directly to Infor

When you apply for a position at Infor, we will process the following personal data of yours: your email address, first and last name, and any other information relevant to the application.

For job applicants applying directly to Infor, we use the personal data you have provided to make employment decisions, as well as for our other legitimate business purposes, such as workforce analysis, gaining a greater understanding of our applicants, attracting talented individuals, and providing you with information about job vacancies at Infor. We also use your data to comply with our legal obligations, such as applicable immigration or employment laws.

Processing of your personal data when you apply to an Infor customer using Infor’s Talent Science Software

For job applicants using Infor’s Talent Science software to apply to an Infor customer (who acts as a controller of your personal data), we share your personal data and our assessment with Infor’s customer to whom you are applying (or for whom you already work). Our assessment uses the information you provide to help our customers develop their workforce.

At our customer’s or your request, we may disclose your personal data to third parties for employment screening, background checks, credential verification services, or other similar services related to verifying the accuracy of the information you have provided (to the extent they are permitted by the applicable law). If you do not want your personal data (including test results or background checks) used as described here, you should not provide us with your personal data. Not providing the personal data will preclude you from proceeding with your Talent Science application.

We draw your attention to the fact that when you use Infor’s Talent Science to apply to our customer, such customer will act as an independent controller of your personal data, while we will be processing such data on a basis of the customer’s processing instruction (as a data processor). Please see the privacy policy of the company to which you apply for relevant information on how your data will be processed. For more details in this regard, please also read the “Products Provided by Your Organisation” and “Personal Data Processed by Infor on Behalf of Its Customers” sections of this policy.

How Infor Uses Personal Data

Infor uses the data we collect about you to provide you with rewarding, interactive experiences. In particular, we use data to:

  • Provide our products and services, such as this website and other tools, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when necessary to provide the service or other transaction you have requested.
  • Respond to your inquiries, where you reach out to us as an actual or a prospective client or a partner.
  • Communications for events when you provide your personal data such as your name and contact details when registering for an event.
  • Improve and develop our products.
  • Personalise our products.
  • Advertise and market to you, which includes sending promotional communications and targeting advertising.
  • Manage your marketing preferences.

We also use the data for our business purposes, including analysing our performance, meeting our legal obligations, and developing our workforce. To achieve these purposes, we sometimes combine data we collect from different contexts to give you a better experience, to make informed business decisions, and for other legitimate reasons. For example, we may combine information we have about your current engagement with our products with information relating to your other interactions with Infor, including your attendance at Infor sponsored events. We may also combine data in other contexts to the extent permitted by the applicable laws.

Legal Bases for the Processing of Your Personal Data

In all cases where we process your personal data in our capacity of a data controller, we make our best efforts to ensure that we have an appropriate legal basis for doing so. In particular, we will process your personal data in the following cases:

  • in case you provide your explicit consent for the processing of your personal data;
  • in case we need to process your personal data for the performance of a contract between you and Infor, such as the Terms of Use;
  • in case processing of your personal data is required to us for the performance of our legal obligations imposed on Infor by virtue of the applicable laws;
  • if we need to process your personal data to preserve our or a third party’s legitimate interest, in which case we will make sure that such processing does not entail violation of your rights and freedoms;
  • in case we will process your depersonalised data for statistical or other research purposes.

Where we process your personal data under instruction of our customer or any other third-party (data controller), we rely on such instruction as a basis for the processing of your personal data, while such third parties remain responsible to ensure primary legal bases for such processing similar to those described below.

Reasons We Share Personal Data

We may share the categories of personal data we obtain about you (as described above) with the categories of third parties described below. We share your personal data with Infor affiliates and subsidiaries, vendors, partners, and service providers (when you have approved such sharing) to complete transactions, or to provide a product you have requested. We also share data with Infor affiliates and subsidiaries, with vendors working for us, when required by law or legal process, to protect lives, to maintain the security of our products, to provide support services and to protect the rights and property of Infor and its customers. For example, we may share information with our partners to complete a business transaction with you or to provide support during your use of our products and services.

Please contact us as explained below in “How to Contact Us” section with any questions.

Your Personal Data Rights

You have choices about how Infor collects and uses your data. You can exercise your data protection rights by contacting Infor or by clicking here. We will respond to you within the time limits established by applicable law. To opt out of the processing of your personal information for purposes of targeted advertising, please click here.

Namely, you have the following rights in connection with processing of your personal data performed by Infor, subject to applicable law:

  • access your personal information;
  • correct the information we hold about you;
  • erase or delete your personal information;
  • restrict our use of your personal information (for example, opting out of having your personal information used for a materially different purpose from that for which it was originally collected or authorized, or disclosed to a different type of third party than included in this policy);
  • object to our use of your personal information;
  • withdraw your consent for us to use your personal information, if applicable;
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability);
  • opt out of the processing of your personal information for purposes of targeted advertising, certain profiling, or the sale of your personal information; and
  • lodge a complaint with your local data protection authority

Subject to applicable law, you may appeal our decision with respect to a request you have submitted by clicking here.

California consumers can click here to access our California Consumer Privacy Notice.

Personal Data Processing for Direct Marketing Purposes

You may control the use of your data for advertising from Infor by visiting our Preference Center. Not all personal data processed by Infor may be accessed or controlled using the preferences page. If you want to access or control personal data processed by Infor that is not available using the tools located on the preferences page, you can contact Infor at the address listed below. We will obtain consent when processing your personal data to send direct marketing communications, when required by law, and you will be able to revoke your consent (e.g., unsubscribe).

International Transfers of Data

Infor is a global organization with its headquarters in the United States. We may share your personal data among Infor, our affiliates, our service providers, and other third parties that may be outside the country in which you reside. Certain countries, where we transfer your personal data may not provide a level of data subjects’ rights protection adequate to same in your country of residence. We have put in place appropriate safeguards to handle the transfers of data to ensure that your personal data is handled as described in this policy.

Where we are required to do so by the applicable laws, we ensure that before transferring your personal data outside your country of residence we comply with the requirements of applicable laws.

Infor and its’ affiliates (Infinium Software Inc., Infor Public Sector, Inc., Seneca Acquisition Subsidiary, LLC) comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Infor has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  Infor has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Infor commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Infor at privacy@infor.com.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Infor commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, our third party dispute resolution provider  based in the United States.  If you do not receive a timely acknowledgement of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit here for more information or to file a complaint. The services of our third party dispute resolution provider are provided at no cost to you.  Under certain conditions, an individual may invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms – see here. Infor has responsibility for the processing of personal information it receives under the DPF and subsequently transfers to a third party acting as an agent on its behalf. Infor shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Infor proves that it is not responsible for the event giving rise to the damage.

With respect to personal data received or transferred pursuant to the EU-U.S. DPF, the UK Extension of the EU-U.S. DPF, and the Swiss-U.S. DPF, Infor is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, Infor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Infor’s privacy practices, described in this Privacy Policy, also comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC framework can be found here.

TRUSTe

TRUSTe

Cookies

Cookies are small text files placed on your device to store data. We use cookies and similar technologies for storing your preferences and settings, enabling you to sign in, providing advertising, combating fraud, and fulfiling other legitimate business purposes. Sometimes, we also use web beacons to gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third party providers. Those third party providers may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising you may do so through the “Cookie Settings” button below.

We will use cookies and other similar technologies only in case you provide your consent (where required by law) authorising us to do it. Without your consent, when it is required, we will use only essential technical cookies that are strictly necessary for us to ensure proper delivery of our website’s functionality. In such case we will rely on alternative legal bases for using cookies, such as the contractual necessity based on our Terms of Use and our legitimate interest in delivering core functionality of our website.

You have options to control the data collected by cookies, web beacons, and similar technologies. For example, you may use settings in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. At this time, Infor does not respond to Do Not Track (DNT) signals except in jurisdictions where we are required to do so by law. Please click the link below to manage your cookie settings.

Cookie Settings

Products Provided by Your Organisation

If you use an email address provided by your employer or another organisation to access Infor products, that organisation has the ability to control and administer your Infor product account, as well as the ability to access and process your data.

Many Infor products are intended for use by organisations, such as businesses. If your organisation provides you with access to Infor products, your use of the Infor products is subject to your organisation’s policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organisation’s administrator. Infor is not responsible for the privacy or security practices of our customers, partners, or vendors, which may differ from Infor’s privacy policy.

How Long We Retain Your Personal Data

Generally, we will keep your personal data for the duration of our relationship with you. After our relationship ends, we will retain your personal data for a period of time that permits us to satisfy the following purposes: record retention as may be required by applicable law, for use in a legal claim or proceeding, to address any complaints we receive regarding our products or services, or other legitimate business reasons.

How We Protect Your Personal Data

The security of your personal data is important to us. We maintain reasonable administrative, technical and/or physical safeguards and appropriate security measures to protect personal information from loss, misuse or unauthorised access, disclosure, alteration, or destruction of the information you provide. However, we cannot guarantee the security of your personal information, as no electronic data transmission or storage of information is completely secure. If an incident is reported affecting your information, we will investigate and comply with all required reporting obligations.

Personal Data Processed by Infor on Behalf of Its Customers

Through our software platform, we provide products and services to our customers that enable them to engage with end users. When our customers collect information from their end users through our products and services, this Privacy Policy does not apply to that collection of information. This is because our customers, as the data controllers, are directing the collection of that information, and Infor has no direct relationship with our customers’ end users. Infor does not control our customers’ collection or use of the end users’ information.

To learn how an Infor customer uses the information it collects through Infor’s products, please see that customer’s privacy policy. If you are an end user who seeks access, or who seeks to correct, amend, or delete inaccurate data, or if you are an end user of one of our customers and would no longer like to be contacted by that customer, please contact them directly.

In connexion with the products and services we provide, we may transfer personal data to companies that help us provide our products and services. Transfers to these third parties are governed by our agreements with our customers.

Links to Third-Party Websites

Our website may contain links to third-party websites and webpages. We do not own, administer, or otherwise control the personal data processing practices applied by their owners and cannot be responsible for such practices. Please carefully read relevant privacy policies and notices on such websites before you start using them or provide any personal data to the respective entities.

Updates to Our Privacy Policy

From time to time, we may modify or update this policy. You can see at the top of the policy when it was last updated. If we substantially modify this policy, we will notify you of the changes by posting them on our website. Any changes to our policy are effective as of the date we post such changes, unless we inform you otherwise. If we modify our policy in a way that would have a substantial impact on the nature of processing or your privacy rights, we would provide sufficient advance notice to provide you with an opportunity to exercise your rights.

U.S. Data Privacy Framework Certified Infor Entities

Infor (US), Inc., Infinium Software, Inc., Infor Public Sector, Inc., and Seneca Acquisition Subsidiary, LLC participate in the EU-US Data Privacy Framework (DPF), the UK Extension to the EU-US DPF, and the Swiss-US DPF and adhere to the DPF Principles. While these Infor entities are the only Infor affiliates formally registered, all Infor entities worldwide agree to comply with the DPF Principles.

How to Contact Us

If you have any questions or comments about Infor’s handling of your personal data or this privacy policy, please contact us using our Privacy Intake Webform or at:

Infor

Attention: Global Data Privacy Officer

133 Peachtree St

Atlanta, GA 30303

U.S.A.

Email: Privacy@infor.com