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Artificial intelligence and machine learning are within reach

Technological advances have continually touted the ability of computing power to enable organizational capacity to better understand and solve challenges, but also to predict and help prevent those challenges from even occurring. The promises of artificial intelligence (AI) and especially machine learning (ML) have been promoted as a means of deriving new value from existing assets, provide better insights for strategic decision making, and bring more resilience and speed to supply chains.

There are now many examples demonstrating how AI/ML have delivered on their promises and occasionally there will be slight elevations in adoption. However, adoption of these solutions is still far from being implemented widely.¹ One reason is that many organizations believe advanced intelligence capabilities are out of reach in terms of cost and complexity.

Infor Augmented Intelligence Service (AIS) is an innovative approach to data science as a service (DSaaS) which looks to provide an all-inclusive model to support organizations looking to accelerate their digital transformation programs from ideation to value realization and continuous evolution.

Essentially, the service provides forward-looking recommendations that enable you to gain more value from your data to strengthen business decisions. Augmented intelligence, sometimes called intelligence amplification, is a new way of approaching data and analytics in the organization, and it can help you overcome seemingly insurmountable challenges.

The future of decision making

What happens when you combine human knowledge with artificial intelligence, data, and analytics? Augmented intelligence is the result.²

Augmented intelligence and deep learning (the imitation of the way humans gain certain types of knowledge found in AI and ML³) are applicable across industries that prioritize the identification of predictive behaviors and patterns through data mining. One example of augmented intelligence is online businesses predicting customer preferences by applying data analytics.⁴ Another more obvious example would be if you have ever used Siri or Alexa. If so, then you have engaged with augmented intelligence.

Gartner defines augmented intelligence in this way: “Augmented intelligence is a design pattern for a humancentered partnership model of people and artificial intelligence (AI) working together to enhance cognitive performance, including learning, decision making, and new experiences.”⁵

“Partnership” could be the key word in Gartner’s definition. Most business perspectives have moved well beyond the sci-fi and doomsday view that robots will indeed take over civilization as a results of AI’s continuing advancement. In fact, augment means “to support” and that is the role of augmented intelligence. Where you have human intelligence making decisions alone you also have AI which can mimic human tasks and thoughts.

Then, there is machine learning, a subset of AI, which can identify patterns and apply data to adjust and improve. Finally, there is augmented intelligence which produces data-induced insights that enhance decision making to support the human decision maker—so a partnership.

While it is expected that machines with AI will reduce 85 million jobs by 2025, it should quickly be noted that in the same timeframe AI will create 97 million new jobs, significantly more than it replaces.⁶

Describing the co-dependent relationship between humans and augmented intelligence, Domo.com says, “Augmented intelligence is a way to leverage human intelligence with the support of machines to help minimize human bias and error and pick up on patterns and trends. And while augmented intelligence is a way to create better insights to inform better decision making, it’s a process that still needs human oversight to connect with big-picture business objectives.”⁷

In 2022, the expected market growth for augmented intelligence services and software is estimated to reach US $16.05 billion, up from $14.28 billion in 2021. By 2027, this figure is forecasted to be $29.19 billion.⁸ Yet, another report forecasts that augmented intelligence could land even higher at over $54 billion by 2027.⁹

Ways Infor AIS leverages data

Infor AIS makes it simple for you to capitalize on your data for smarter decision making that leads to better business outcomes and value. Our solution does this by offering:

Holistic solution—Our solution provides everything that you need to tackle any augmented intelligence use case as it is pre-wired into the applications, from integration and data management to machine learning model operationalization.

Templates—Augmented intelligence templates ensure that you realize value quickly, which replaces costly experimentation with predictable and repeatable results. Our solution also allows unmetered access to all available solutions since most business requires a complex ensemble to deliver on digitalization strategies.

Quick launch—We provide a turn-key solution that includes data platform, science models, and specialized experts so you can get started more quickly without investing in expensive, hard-to-find resources and get lasting value for the life of the subscription. We estimate approximately 4-6 months to get your first solution to production for use.

Partnership—Our team works with your stakeholders to identify strategic business problems and collaborate on quantifying benefits and the impact from an AI/ML implementation. We employ our prescriptive approach to help support your business transformation using agile 2–3-week sprints.

Support—At a cost less than inhouse hiring, Infor AIS (besides deployment of models at scale) also ensures tracking for adoption and ROI along with model maintenance (eliminating hidden costs) and improvements post go live.

So, why is Infor AIS important for your organization and why do you need it? Because you can quickly:

• Turn your big data into smart business decisions
• Innovate which requires agility and speed
• Supercharge your IT investment for purpose
• Focus on your business strategy and let a reliable partner handle the ML

Ultimately, the value Infor AIS offers is the ability to break through and remove the barriers-to-entry to the AI/ML arena while delivering industry-specific expertise that influences your models and insights that impact your business decisions.

Augmented intelligence simplified

The promise of AI and especially ML has been promoted as a way to derive even more value out of existing assets, provide better insight for strategic decision making, and bring more resilience and speed in supply chains. Yet, adoption of these solutions is still not implemented widely.

Now, Infor is taking an active approach in both reducing the cost of adoption for our clients and delivering results in a fraction of the time that the client would take to execute themselves. This enables organizations, including both small and mid-size businesses, with limited resources to derive value from emerging AI/ML capabilities. We are offering your organization solutions with:

1. A prescriptive approach to ML use
2. A complete team to accelerate adoption
3. Predefined solutions that can be leveraged
4. A fully managed system tracking and enhancing for value

Leveraging AI/ML is becoming more critical in business. Some organizations have hesitated to take advantage of modern technologies like augmented intelligence. Infor is making AI/ML approachable with new innovative solutions that support cost reduction and deliver results. The Infor Augmented Intelligence Service subscription provides the access you need to innovate. Simultaneously, we help evaluate your business challenges and act as a reliable technology partner, bringing new levels of intelligence within your reach.

Business today requires that you analyze your information, find patterns, solve problems, and then make informed decisions. Improving your decision making and business success are dependent on transforming your data into better insights.

1. DataProt, “55 Fascinating AI Statistics and Trends for 2022,” March 2022
2. Genpact, “The future of decision-making: Augmented intelligence in business,” 2022
3. TechTarget, “Deep Learning,” 2022
4. IEEE Digital Reality, “What Is Augmented Intelligence?” 2022
5. Gartner, “Augmented Intelligence,” 2022
6. Allwork, “AI Will Create 97 Million Jobs, But Workers Don’t Have The Skills Required (Yet),” Nov 2021
7. Domo, “What is augmented intelligence?” 2022
8. Globe Newswire, “The Global Augmented Intelligence Market,” July 2022
9. Markets and Markets, “Augmented Intelligence Market worth $54.7 billion by 2027,” April 2022