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Infor CRM software - Understand your customers and drive revenue growth

Monitor, track and learn from every customer interaction, and leverage that information to improve relationships and sales performance

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Infor CRM helps you generate holistic views of your customers

Drive accurate forecasting, informed decision-making, and effective team and territory management with robust functionalities for analytics, sales management, and proactive alerts. Infor CRM SLX provides insight into every customer touch point across your organisation’s sales, marketing, customer service, and support teams.

Take a closer look at Infor CRM SLX

Discover more about CRM

Connect customer data across all of your systems

Infor CRM is a cloud-based application that provides capabilities for sales, customer service, marketing analytics, and reporting. The solution integrates seamlessly with other Infor ERP solutions, including Birst® Networked BI, Infor Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalise on future sales opportunities, and deliver an exceptional customer experience.

Give your team 360° views of customer target data

Easy to set up and use, designed to help complex marketing organisations automate processes

Cultivate 360º views of your customers

Industry-leading integration capabilities offer 360° views of customers through standard open APIs and integration options.

Work the way you want, not the way your software wants you to work

Comprehensive and intuitive functionalities can enhance the productivity of your teams.

Derive actionable insights from customer information

Reporting and analytics enable actionable insights from customer information.

Flexible email integration

Email integration through Xbar for Microsoft® Outlook® and Sync for Gmail enables you to pull email details directly from Infor CRM whenever you wish to reach out to specific individuals or companies.

A state-of-the-art technology platform

Applications are purpose-built to ensure maximum ROI for your business. Infor CRM has the lowest TCO on the market.

Empower your mobile workforce

Superior mobile and tablet functionalities mean sales teams can update CRM customer profiles while on site with a customer or prospect and send follow-up communications before they even get back to the office.
CRM Dashboard Screen

Get the most out of your customer interactions

Ensure relevant, repeatable, and well-documented interactions.

  • Rich customer profiles generated from internal and external sources
  • Integration with business management, desktop productivity, e-marketing, and social media tools
  • Sales intelligence tools that put customer data to work
Quote Screen

Access complete views of customers

Connect CRM and ERP so you can pull data from both sources to generate richer insights.

  • Back office integration with multiple ERP systems
  • Enterprise-wide visibility available within a single management and modeling environment
  • A deeply integrated, unified platform for social, mobile, and cloud
Account History Screen

Boost sales team productivity

Take advantage of historical information to develop smarter game plans, drive alerts to ensure best practices, and provide managers with bird’s-eye views of the business.

  • Leverage rich historical information about past interactions to identify opportunities faster while streamlining sales activities
  • Proactive alerts that drive accurate forecasting
  • Sales management tools promote effective management of teams and territories
Birst KPI Green Screen

Bring data to life with embedded analytics

Improve decision-making with comprehensive analytics featuring pre-built industry and role-specific content and metrics.

  • Reports, dashboards, and analytics provide greater visibility into the sales process
  • Access real-time operational and sales data
  • Set up automated processes

Game plan for customer engagements

Rich customer profiles and sales productivity tools are designed to help users identify opportunities to maximise the impact of each customer interaction while streamlining sales activities. 

15%

improvement in efficiency

10%

reduction in costs

98%

boost to customer satisfaction rates

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