Gartner’s 2025 Predictions: AI Agents and Emerging Trends Shaping the Future

Unveiled during the first day of the Gartner IT Symposium/Xpo 2024, the predictions for 2025 highlight the transformative power of AI and emerging technologies. As we stand on the brink of a new era, it's clear that AI-driven innovations are rapidly evolving and reshaping the landscape of modern business. Infor CloudSuite, the innovator's choice for enterprises, is perfectly positioned to empower organisations to effectively harness these advancements. From AI agents and hybrid computing models to quantum security, the future is unfolding faster than ever, and Infor is at the forefront, providing a platform that enables businesses to stay ahead of the curve.

Here’s a closer look at the groundbreaking trends discussed on the opening day of the symposium and how Infor CloudSuite equips organisations to embrace these changes:

AI Agents: From Assistants to Autonomous Decision Makers

One of the most significant trends Gartner forecasts is the rise of AI intelligent agents, which are predicted to revolutionise day-to-day operations. By 2028, at least 15% of routine decisions will be made autonomously through AI agents, a stark increase from 0% in 2024. These agents will move beyond mundane task management to become vital co-workers capable of monitoring systems, identifying issues, and taking corrective actions in real time. Gene Alvarez, Gartner Distinguished VP Analyst, stated that these new agents will “analyse huge amounts of data, make plans, decisions and take action in its target environment, whether physical or digital. It can do things with or without us. It can act autonomously. It can be everywhere for you.”

For organisations leveraging Infor CloudSuite and Infor Enterprise Automation, this shift presents an opportunity to streamline operations with AI agents that integrate seamlessly into existing workflows, offering enhanced productivity and efficiency.

Infor’s platform is already equipped to handle this leap, offering robust tools that allow organisations to implement agentic AI that autonomously senses, analyses, and acts—transforming how businesses operate in real-time.

Building Trust in AI Through Governance

Another key trend is the growing need for AI governance tools and platforms. As organisations adopt AI at an accelerated rate, ensuring transparency, ethics, and accountability becomes critical. Infor’s platform offers built-in governance tools that allow enterprises to manage their AI deployments responsibly. These tools help maintain transparency by tracking decision-making processes, mitigating bias, and ensuring compliance with industry standards. This capability positions Infor CloudSuite as the ideal platform for businesses looking to adopt AI while maintaining trust and integrity.

Gartner emphasises that AI governance will become integral to the AI development process itself, ensuring that ethics and compliance are embedded from the ground up. With Infor CloudSuite, organisations can be confident that their AI systems not only perform optimally but also adhere to the highest ethical standards.

Hybrid Computing Models: The Future of Energy Efficiency

As energy-efficient computing paradigms evolve, businesses will need to adapt to a hybrid approach combining different computing models—CPUs, GPUs, edge computing, quantum systems, and more. Gartner predicts that future orchestration software will dynamically move workloads between these models based on the most energy-efficient and suitable method for each task.

Infor’s cloud-native architecture already supports the hybrid computing models of tomorrow, allowing businesses to optimise their infrastructure based on specific needs. This adaptability is crucial as demand for computing power skyrockets alongside increased pressure to reduce energy consumption and carbon footprints. With Infor CloudSuite, companies can not only meet their IT requirements but do so in a way that aligns with sustainability goals, leveraging green technologies and advanced algorithms to drastically improve efficiency.

Strengthening Security in the Post-Quantum World

Quantum computing is advancing rapidly, and with it comes the potential to undermine current encryption methods. Gartner predicts that by 2029, quantum breakthroughs will render traditional cryptography unsafe. To stay ahead, businesses need to proactively update their security infrastructure for the post-quantum era.

Infor CloudSuite offers robust, scalable security solutions that can evolve with these emerging threats. As quantum technology progresses, Infor’s OS Platform will support enterprises in transitioning to post-quantum cryptography, ensuring that data remains secure even as encryption standards shift. Infor is committed to providing its users with the "new locks" needed to protect sensitive information in an increasingly complex cybersecurity landscape.

Addressing Disinformation Security

AI is also enabling the spread of disinformation at an unprecedented scale. Gene Alvarez, Gartner Distinguished VP Analyst, best described disinformation security as “an emerging category of technologies aimed at discerning trust, assessing truth and tracking the spread of information.” As threat actors utilise AI to craft sophisticated phishing attempts, deepfakes, and other malicious tactics, disinformation security is quickly becoming an urgent priority. Gartner predicts that by 2028, half of all enterprises will adopt products and services specifically designed to combat disinformation.

Infor CloudSuite offers businesses the tools they need to safeguard their operations against these evolving threats. With features such as brand impersonation scanning, media monitoring, and deepfake detection, Infor’s OS Platform provides comprehensive protection in this emerging area of security. As the disinformation landscape grows more complex, Infor ensures that organisations remain protected and resilient.

AI Enhancing Human Cognitive Abilities

Finally, Gartner envisions a future where AI doesn’t just work alongside humans but actively enhances our cognitive capabilities. The rise of bidirectional brain-machine interfaces (BBMIs) is predicted to enable human upskilling and next-generation marketing by directly integrating AI into human thought processes.

With Infor CloudSuite, businesses are well-positioned to explore the potential of AI-enhanced human-machine collaboration. By leveraging Infor’s cutting-edge AI capabilities, enterprises can remain at the forefront of innovation, preparing their workforce for a future where technology not only supports but enhances human potential.

Embrace the Future with Infor CloudSuite: The Innovator’s Choice

As Gartner’s 2025 predictions make clear, the future of AI, computing, and security is complex and fast-moving. For businesses looking to stay ahead of these trends, Infor CloudSuite is the innovator’s choice. With its advanced AI and automation capabilities, governance tools, hybrid computing support, and robust security features, Infor’s OS Platform empowers organisations to embrace the future with confidence. Whether it’s optimising workflows with AI agents, securing data in the post-quantum world, or preparing for the next wave of AI-driven human enhancement, Infor CloudSuite delivers the tools businesses need to succeed in the coming decade and beyond.

Learn more about industry-specific AI technologies embedded in Infor CloudSuite solutions.

Source: Gartner IT Symposium/Xpo 2024 Orlando: Day 1 Highlights