Increasing first-time fix rates by 30%; reducing time-to-complete service by 30%

White Paper

Combilift sees a 30% increase in first-time-fix rates and a 30% reduction in time to complete service

Overview

Customers want all the parts, tools, and instructions they need to put their assets back into production as quickly as possible. They depend on their supplier to provide the complete solution. Anything less means lower customer satisfaction due to wasted time, frustration, and confusion. So, suppliers need to guarantee a complete repair solution accurately and quickly. In this executive brief, learn how Combilift leveraged the Infor Coleman® AI platform to improve the accuracy and speed of parts recommendations to increase first-time fix rates and reduce the total time needed to complete service.

In April 2024, Infor Coleman AI was renamed and simplified to Infor Artificial Intelligence (AI). The functionality and services of Infor Coleman AI are still available within the InforOS ecosystem, even as the Coleman name has been retired.

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