HR Case Management
Resolve HR inquiries quickly and accurately
Enable HR to deliver accurate services and better information
Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernised, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application.
Key capabilities
Case routing
Ensure cases are getting in the hands of the appropriate resource
Reporting and analytics
Monitor time to close, active cases, closed cases, and more
Surveys
Collect valuable feedback from your employess after a case is closed to help improve your processes
Service-level agreement (SLA) tracking
Respond to cases in a timely manner
Agent and manager queues
Allow agents and managers to monitor and respond to cases
We run an extremely lean HR department and have gained tremendous efficiencies with Infor solutions. Infor solutions allow us to successfully manage our business.
VP, DIRECTOR HCM, COMMUNITY BANK SYSTEM
Employee inquiry tracking
- Experience user-friendly HR service-delivery
- Easily access employee and HR interactions
- Deliver personalised service to individual employees
HR service delivery knowledgebase integration
- Take advantage of convenient 24x7 anytime, anywhere access
- Explore searchable, browsable personalised HR information
- Enjoy a multi-tier approach to HR service delivery and HR case management software
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Let's Connect
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