Bridge the gap between hotel and casino with advanced PMS

Creating seamless and memorable experiences for guests and top players is a key goal for casino resorts. What's involved behind the scenes in achieving that goal? One vital element is the hotel property management system (PMS) that helps operators track player activities and histories in order for staff to deliver the best possible guest experience. But sometimes discontinuity between systems can keep this goal from being a reality, for guests and for operators alike.

What should casino resorts organizations look for in a robust, advanced PMS that serves both the casino floor and other important revenue centers in the player and guest journey, including lodging? This resource helps to outline the challenges of bridging those gaps, and what it takes to create cohesion between gaming and lodging that keeps players coming back again and again.