Winning Strategies for Customer Experience: Benchmarks and Best Practices

Distributors face increasing pressure to elevate customer experiences. Finding the right balance between tech investments, process improvements, and traditional methods of engagement is critical. In this report, MDM Research benchmarks the state of distribution customer experience delivery and identifies emerging best practices to keep customers engaged in a noisier and more transparent marketplace. Read the report to uncover 4 key takeaways on customer experience best practices.