Service and Rental
Create a world-class service organisation
For industries that rely on highly technical components, providing responsive service without sacrificing efficiency or creating unnecessary costs is key. Infor® advanced field service management software delivers service-focused functionality and company-wide access to data that can transform field technicians into trusted advisors.
Unlock opportunities for today's enterprise
Monitor scheduling and dispatch
Oversee rental management
Control warranty and claims management
Manage work orders
Access a contact center
Easily manage service contracts
If you’re not innovating new ways of increasing service levels, you’re going to get beat out. And that’s how we approach everything.
VICE PRESIDENT OF MARKETING AND TECHNOLOGY, MIDWEST WHEEL
Service and rental built into your ERP system
Infor enterprise resource planning (ERP) solutions offer service-focused functionality that eliminates the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data.
- Empower service technicians to complete more service orders
- Enable employees to spend more time building relationships with customers
- Give managers the tools to analyse data and find strategic growth opportunities
Add-on advanced service and rental capabilities
Empower field technicians to become trusted advisors by integrating advanced service-focused functionality—such as scheduling and mobile accessibility—into Infor CloudSuite™ Distribution.
- Expand revenue streams through equipment rental with advanced functionality to help manage rental equipment inventory, rental contract agreements, and support for various rental rates and billing frequency
- Give all of your employees access to the same, reliable, and current information
- Enable distributors to prevent costly and dangerous gaps in communication, discrepancies, delays, and errors
Mobility fuels efficiency
Whether you choose to leverage the service-focused capabilities within your ERP system or advanced capabilities within Infor Service & Rental, your organisation will benefit from the flexibility of mobile technology.
- Give field technicians online and offline access to customer and equipment details
- Empower service technicians throughout the quotation process with on-demand estimates and up-sell opportunities
- Enable employees, contractors, franchisees, dealers, and customers to access online, remote self-service
Infor OS
A robust cloud operating platform for accelerating innovation throughout the enterprise ecosystem
Let's Connect
Contact us and we'll have a Business Development Representative contact you within 24 business hours