Optimize HR experiences and processes
Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects.
Highlights
- An online, one-stop communications and decision support self-service tool
- Secure, HR self-service environment
- Searchable, browsable personalized HR information
- Convenient 24x7 anytime, anywhere access
- Intelligent tracking of employee inquiries
Anywhere, anytime access to personalized HR information
When budgets are tight and staff counts are limited, delivering user-friendly HR self-service can help take the pressure off of HR, while providing employees with the information and assistance they need. See how Infor’s state-of-the-art HR Service Delivery technology gave the Commonwealth of Pennsylvania one solution to service a large diverse population, with thousands of job classifications through a single HR center—on a single platform.
$3.5
million saved annually
90%
HR questions answered in less than 30 minutes
70
positions consolidated
Our case resolutions improved to 97% with Infor, freeing up HR Shared Services to tend to more complex matters.
HR Shared Services Specialist, VNS Health
A self-service HR assistant and portal available 24/7
HR Service Delivery enables workforces to have their own personalized self-service HR assistant and portal available 24/7. Employees can access role-based, mobile responsive, and accurate information to inquire and update their own HR records, stay current on company policies, and fully understand their total compensation—all for a better HR experience.
HR Knowledgebase
- Personalized HR self-service without HR intervention
- Searchable answers to HR inquiries for service reps
Case Management
- Support a multi-tier approach to HR service delivery
- Minimize HR head count, while handling high call volume
Total Rewards
- Access one compensation and benefits statement
- Promote awareness of 401k, EAP, wellness, and ESPP participation
Mobile HRSD
- Relevant HR information accessible via various mobile platforms
- Search HR Knowledgebase and submit questions to HR
Let's Connect
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