HR Service Delivery: Personalized self-service HR

Optimize employee self-service with a modern human resources platform 
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Optimize HR experiences and processes

Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects.

Highlights

  • An online, one-stop communications and decision support self-service tool
  • Secure, HR self-service environment
  • Searchable, browsable personalized HR information
  • Convenient 24x7 anytime, anywhere access
  • Intelligent tracking of employee inquiries

Anywhere, anytime access to personalized HR information

When budgets are tight and staff counts are limited, delivering user-friendly HR self-service can help take the pressure off of HR, while providing employees with the information and assistance they need. See how Infor’s state-of-the-art HR Service Delivery technology gave the Commonwealth of Pennsylvania one solution to service a large diverse population, with thousands of job classifications through a single HR center—on a single platform.

$3.5

million saved annually

90%

HR questions answered in less than 30 minutes

70

positions consolidated

Our case resolutions improved to 97% with Infor, freeing up HR Shared Services to tend to more complex matters.

Monica Gall

HR Shared Services Specialist, VNS Health

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A self-service HR assistant and portal available 24/7

HR Service Delivery enables workforces to have their own personalized self-service HR assistant and portal available 24/7. Employees can access role-based, mobile responsive, and accurate information to inquire and update their own HR records, stay current on company policies, and fully understand their total compensation—all for a better HR experience.

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HR Knowledgebase

  • Personalized HR self-service without HR intervention
  • Searchable answers to HR inquiries for service reps
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Case Management

  • Support a multi-tier approach to HR service delivery
  • Minimize HR head count, while handling high call volume
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Total Rewards

  • Access one compensation and benefits statement
  • Promote awareness of 401k, EAP, wellness, and ESPP participation
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Mobile HRSD

  • Relevant HR information accessible via various mobile platforms
  • Search HR Knowledgebase and submit questions to HR

Consider Infor HR Service Delivery if you are a current customer of :

  • Infor HCM
  • Global HR
  • Talent Management

Let's Connect

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