What’s New in CloudSuite Distribution: AI Automation, New AR Workspace & TWL Enhancements

Infor CloudSuite Distribution is trailblazing the industry as evidence from the latest release that includes powerful new AI capabilities, a new role-based workspace, and further innovations for warehouse logistics. These new features help distributors tackle key business challenges such as enhancing workforce productivity, increasing customer satisfaction and optimizing operations for increased profitability.

New Infor Industry GenAI Capabilities Built for Distributors

The CloudSuite Distribution ERP system offers the ability to assign attributes to products for streamlined searching capabilities, similar to an ecommerce searching model. In the latest release, CloudSuite Distribution now leverages Infor GenAI technology to fully automate the process of creating and assigning product attributes through a new Auto Attribution capability. This great new feature automatically generates suggested attributes for a specific product through a simple click of a button, which then allows users to choose the desired attribute and easily assign to a product.

This exciting, new capability eliminates the need for users to think through the most suitable attributes associated with thousands of products, and then manually create and assign them to each product. As a result, employees save a ton of time that was previously allocated to this cumbersome process, leading to higher productivity and ability to focus on other more meaningful tasks.

The new Product Advisor widget is now also available in CloudSuite Distribution software through embedded Infor Gen AI technology. The Product Advisor helps drive more informed conversations between distributors and their customers and streamlines the sales process by offering key insights into products, such as the most important features and benefits. It also assists customer support efforts by automatically generating detailed troubleshooting instructions and common issues for any given product.

Access to these quick insights through the use of AI automation helps distributors more easily sell and support the thousands of products in their catalogs, which further contributes to meeting key business objectives such as:

• Increased revenues through a more streamlined sales process
• Enhanced employee productivity by no longer needing to sift through documentation to troubleshoot specific product issues
• Improved customer satisfaction through faster customer support resolution times

New Accounts Receivable (AR) Workspace

Role-based Workspaces is key feature of CloudSuite Distribution that dedicates visual workspaces to specific employees within a distributor’s organization based on their role in the company. High priority information that is most relevant to the employee is easily accessible in this single, user-friendly dashboard. 

The Accounts Receivables Credit Manager Role-Based Workspace is a new “persona” now available in CloudSuite Distribution. Within the workspace, new Infor GenAI capabilities are now available including:

• Accounts Receivables by Customer: GenAI calculates information for elements like collection periods, credit holds and payment patterns and automatically ranks a customer by risk level (low, medium, high). This intelligence provides AR Credit Managers with keen visibility into their customer base, with ability to prioritize those higher risk customers so that they can take the necessary and timely action.
• Dunning Letter Generation: A new AI capability is now available in CloudSuite Distribution that identifies customers with past due amounts and associated credit risk, and automatically generates critical collection communications to customers such as payment reminders and dunning letters. By automating this daily redundant, yet important task, worker productivity is greatly enhanced. In many cases, this GenAI-driven automation brings down the time spent on these communications from 5-10 mins to a few seconds!

Total Warehouse Logistics (TWL) Enhancements

As part of the continued efforts to enhance the overall user experience of Infor CloudSuite Distribution, the Total Warehouse Logistics (TWL) solution has been updated to include heightened warehouse visibility and improved processing for picking and packing.

• Heightened warehouse visibility: By adding the receiving warehouse to the WT picking screen, the warehouse number becomes visible when picking an order in TWL. This helps eliminate the risk of the wrong branch being used when picking the order, which helps ensure timely deliveries and increased customer satisfaction.
• Improved processing for picking and packing: Distributors can now set the pack type to “Pick to Pack” at the TWL RF employee level instead of only being able to do it at the TWL Warehouse level. This not only increases operational efficiency within the picking and packing process, but also helps reduce handling costs.
• “Hands-free” Voice Picking: This new capability allows warehouse employees to streamline the picking process by leveraging modern voice capabilities with mobile devices. Warehouse workers can now remain hands-free when processing their picks, enabling greater productivity with reduced time to process a transaction.

Conclusion

It’s clear that the new features now available in Infor’s CloudSuite Distribution ERP continue to help distributors tackle key business challenges related to workforce productivity, evolving customer expectations and optimizing operations for increased profitability.

The combination of new GenAI capabilities, a new role-based workspace and enhancements to TWL provide real benefits to distributors, and once again shows that Infor is in tune with the needs of a dynamic distribution market.

Learn more about how Infor CloudSuite Distribution business software can help digitally transform your distribution operations and help you meet your complex business challenges head on.