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Infor Support delivers expert help whenever you need it

We provide the tools, insights, and expertise to prevent and resolve issues, optimize performance, and drive innovation – helping you to propel your business forward.
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Infor customer support team

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How we help

Support plans and key features

Explore support offerings designed to meet your unique business needs, ensuring smooth operations and continuous value realization.

Infor Premium Support

Technical coverage and resources to ensure maximum uptime and efficiency.

  • Fast response time
  • 24/7 critical case support
  • Phone support during local business hours
  • Unlimited cases
  • Knowledge base and community access
  • Software updates and patches
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Infor CareFor Success Professional

A guided, structured approach to plan, adopt, and succeed.

  • Faster response times
  • Live case triage and priority queuing
  • Guided journeys for key lifecycle events
  • Access to Infor experts
  • Automated recommendations
  • Self-assessments, best-practices webinars
Explore assisted support

Infor CareFor Success Enterprise

Personalized support to adapt, innovate, and thrive.

  • Fastest response times
  • Live case triage and priority queuing
  • 24-hour special event support 
  • Success manager and support advocate
  • Personalized success plan and guidance
  • Release readiness and risk scans
  • Value engagements
Explore personalized support
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INFOR CONCIERGE SITE

Essential tools and resources to guide your success

Infor Concierge is our one-stop hub – your gateway to all things Infor. It provides seamless access to support, product updates, training, community resources, and more. Fully mobile- and user-friendly, Infor Concierge makes it easier to interact with us, log and track incidents, access our knowledge base, and stay informed – all in one place.
Log in to Infor Concierge

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RELATED SERVICES & SUPPORT

Explore related service and support offerings

Infor CareFor Managed Services

Get tailored solutions, 24/7 monitoring, and continuous support to keep your Infor cloud solutions running at their best.
Explore managed services

Infor Global Professional Services

Let our team of expert consultants help you create a safe and prescriptive path to the cloud, deploy with confidence, and more.
Explore consulting services

Infor CareFor Success

Tap into industry and product expertise, lifecycle engagements, and enhanced support to accelerate success and drive business outcomes.

Explore CareFor Success support