Infor Communications Essentials

Maximizing customer profitability in a converging world.

In the communications industry, it’s a major challenge to retain the customers you have. But that’s not enough. To prevail against your competitors—old and new—you have to increase average revenue per user (ARPU) by improving your traditional services and staying at the forefront of new opportunities in voice, video, and data services. And while you’re intensely focused on your customers, you can’t ignore other challenges like maximizing your infrastructure investment.

Infor Communications Essentials provides tools and technologies that give you a competitive edge by protecting your customer relationships and enabling you to build a flexible business infrastructure to address the latest business threats and opportunities. With this powerful solution, you can leverage every customer interaction across all channels by incorporating advanced marketing, sales, and service capabilities. And you can take your back-end systems to a higher level of efficiency with new ways to introduce and integrate technologies.

Infor Communications Essentials includes:
Infor CRM (Customer Relationship Management)—a CRM software system that gives communications companies the tools they need to engage in a continuous, multi-channel dialogue that creates loyalty and improves the bottom line.

Infor FMS (Financial Management System)—an integrated solution to help communications organizations address the requirements for financial accounting and budgeting, asset management, costing, and payroll.

Infor HCM (Human Capital Management)—complete, Internet-enabled HR software that helps communications companies manage their entire workforce from recruitment to retirement.

Infor PM (Performance Management)—enterprise performance management software that helps communications companies align strategic objectives with operational budgets and activities.

Infor Open SOA (Service-Oriented Architecture)—an architectural approach that helps communications companies enhance the agility of their Infor solutions for greater business efficiency.

Communications-specific business experience built in.
Infor Communications Essentials is comprised of solutions that improve the retention of customers and the lifetime value they provide to your company, while also helping to make your business processes and supporting IT infrastructure more efficient.

Infor has years of embedded industry expertise acquired by partnering with many of the world’s leading communications companies. Our business-specific, integrated solutions are tailored for organizations that need to manage critical functions such as inbound and outbound marketing, opportunity management, and contact center operations so they can maximize customer profitability . . . and be more enterprising.

  Contact us to learn how Infor’s enterprising software will make a difference in your communications business.